Privacy Policy

We collect the following categories of information:

• Account information: your name, email address, password (stored only as a secure hash), and organisation details you provide when signing up.
• Billing information: billing name, address, GSTIN (if applicable), and transaction records. Card and payment details are processed by our payment provider and are never stored on our servers.
• Content you provide: website URLs, uploaded assets, scripts, avatar and voice selections, and any other inputs you submit to generate videos and flows.
• Generated content: videos, flows, transcripts and related metadata created through the Service.
• Lead & visitor data: when you use our lead-capture features, information that visitors to your video flows submit (such as name and email) is processed on your behalf.
• Usage & device data: log data, IP address, browser type, pages viewed, and interactions collected automatically through cookies and similar technologies.
• Communications: messages you send us through the contact form or by email.

• To provide, operate, maintain and improve the Service.
• To generate videos, flows and other outputs you request.
• To process payments, manage subscriptions and credits, and issue invoices.
• To authenticate you, secure your account, and prevent fraud or abuse.
• To respond to your enquiries and provide customer support.
• To send you transactional emails (such as welcome, password reset and billing notifications).
• To analyse usage and improve platform performance and features.
• To comply with legal obligations and enforce our terms.

Where applicable law (such as the GDPR) requires it, we process your personal data on the basis of: performance of a contract with you; your consent (which you may withdraw at any time); our legitimate interests in operating and improving the Service; and compliance with legal obligations.

To generate videos and flows, the content you submit may be processed by AI models and third-party AI service providers acting on our behalf. We do not sell your content, and we instruct our providers to use your content only to perform the requested generation for you.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling certain cookies may affect functionality such as staying logged in.

We do not sell your personal information. We share it only with:

• Service providers & processors who help us operate the Service — including cloud hosting, database, email delivery, analytics, AI generation, and payment processing — under contractual confidentiality obligations.
• Payment provider: payments are handled by our third-party payment gateway, which processes your payment details under its own privacy policy.
• Legal & safety: when required by law, regulation, legal process, or to protect the rights, property or safety of our users, the public or us.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to this Policy.

We retain your personal data for as long as your account is active or as needed to provide the Service. We may retain certain information to comply with legal, tax and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it.

We use industry-standard safeguards — including encryption in transit, hashed passwords, access controls and secure infrastructure — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data.

Depending on your location, you may have the right to access, correct, update, export or delete your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

We are an India-first platform serving customers globally. Your information may be processed in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

The Service is not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

The Service may contain links to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

If you have any questions, requests or concerns about this Privacy Policy or your personal data, please contact us at [email protected].